scattering ashes in fireworks

OUR PRIVACY PROMISE

Heavenly Stars Fireworks a company you can trust.

We treat your personal information as just that – personal, we will treat it with the highest standards of security and confidentiality for you, and rest assured we will never share any information about you with any other company for their own marketing campaigns.

What information do we collect about you?
When you place your order for any of our products, register online for an account, enquire about our professional services or sign up for our communications, such as email newsletters or receive our catalogue we collect the information required to fulfil your order or interest in our products or if you complete surveys or enter competitions.

Also, when your browsing the Heavenly Stars Fireworks website, we may collect information about your website visits using ‘cookies’ – click here to view our full cookies policy.

How do we use your information?
Your information allows us to fulfil any enquiries or orders you place with us, update you on your orders progress and assist you with any future customer service enquiries.

If you have signed up for our electronic communications or chosen to receive our annual brochure (see How will we keep in touch?), we’ll use your information to provide you with interesting and relevant details.

We employ the services of third party companies to support our business for specific functions, for example: delivering your order (via designated explosive couriers); processing payments (using a secure payment providers); sending marketing communications (using a postal or electronic communications service providers); and validating and analysing our customer data (using a small number of designated data specialists).

For certain purchases, we may need to verify your identity for age verification and fraud prevention purposes using the services of a third party. All third party service providers we work with are carefully vetted and highly trusted by us, and they fully comply with our Privacy Promise and applicable data protection laws. Furthermore, they only use your information to perform the services that we have employed them to do.

How will we keep in touch?
If granted permission, we would love to keep you up to date with the latest information, products, special offers or promotions and more. We would wish to contact you by post, by email and via other digital media including our social media outlets, or any similar applications that become available.

If you have already agreed to receive our communications, we will happily continue to provide you these updates, unless we think you no longer require them or you ask us to stop. We will always aim to fulfil your request with no fuss or delay, but may not be able to stop any information sent prior to your request.

Heavenly Stars Fireworks promises never to bombard you with too many marketing communications. No other companies will contact you as a result of signing up for Heavenly Stars Fireworks marketing communications.

We hope you will enjoy receiving our catalogues and electronic communications, aimed at providing you with up to date information, promotions and offers, but if at any time you wish to stop receiving our communications, simply contact us.

You can also unsubscribe from email communications at any time via the unsubscribe link that appears on every email newsletter.

How to contact us
If you have any reason for concern, please contact us in the first instance and we will do our utmost to resolve the matter, we are available on 01206 710777, email sales@heavenlystarsfireworks.com or write to Heavenly Stars Fireworks, Unit 18 Peartree Business Centre, Peartree Road, Stanway, Colchester, Essex. CO3 0JN.

We regularly review our policies and work with the appropriate regulatory authorities regarding privacy, GDPR and data protection.

Last updated. 15th May 2018

Testimonials

Out 6 testimonials we scored a 4.8 out of 5
  • “My brother had his 60th birthday party on Saturday night at the same time we let off the fireworks containing my mum’s ashes. I must say what a fantastic set of fireworks they were, at the party was the five children plus grandchildren and 3 great-grandchildren. My mum’s brother and wife were there plus all my brother’s guests at his house and everyone was gobsmacked with the display. Thank you once again”

    - Rob Davis -
  • “Good morning Charlotte. We had the wake for my mum on Saturday and released the fireworks. They were amazing, beyond what I and everyone expected. They turned a potentially sad occasion into a happy one, a true celebration of my mum’s life. I just wanted to thank you and the company for your help and for giving my mum the send off she wanted.”

    - Sarah Burden -
  • “Thank you once again for your assistance and empathic approach in helping me in this matter. Fulfilling this element of my wife’s wishes was causing me much concern, but your help has simplified matters tremendously.”

    - David Ware -
  • “Just wanted to say a huge thank you for everything. It would have been Kirsty’s birthday yesterday and we had friends and family round to celebrate. Everyone was amazed at what a fantastic display it was, so much more than we could have hoped for. You were super efficient and made the whole process very smooth. Would highly recommend!”

    - Michelle Rabbett -
  • “I would just like to say a massive thank you to all the staff at Heavenly Stars Fireworks we said goodbye to Mike my partner in true style, his children Chloe and Issy thought it was the best send off. Something we will always remember for the rest of our lives. All Mikes friends and family can not thank you enough. What an amazing idea and excellent five-star service. Thank you so much.”

    - Rachael Harding -
  • “Hi Denise, I’ve been meaning to email you to say thank you so much for the fireworks you did for us with Caz’s ashes in. They were fantastic and the highlight of our celebration of Caz’s life that we had on November 5th, which would’ve been her 49th birthday. We had all her friends and family there and with some champagne and a few cocktails we sent her off in style. Everyone was so impressed with the rockets and letters, in fact several people thought it was a fantastic idea for themselves when the time comes…

    Once again our heartfelt thanks for allowing us the chance to honour Caz’s wishes in such style.”

    - Karen Tyler -